Data Deletion Instructions

Learn how to delete your account and personal data from Voice AI Flow.

Important Notice

Deleting your account is permanent and cannot be undone. This action will permanently delete all your data, including your account information, usage history, preferences, and subscriptions. Please make sure you want to proceed before following these instructions.

What Data Will Be Deleted

When you delete your account, the following information will be permanently removed:

  • Account Information: Email address, display name, profile photo, and account settings
  • Authentication Data: Firebase Authentication account and associated credentials
  • User Profile: User document stored in Firestore database
  • Usage Data: Service usage history, preferences, and stored data
  • Subscription Information: Plan details, billing information (if applicable)
  • Application Data: Any data stored by the Chrome extension

Note: Some data may be retained for legal, regulatory, or legitimate business purposes as required by law. This includes transaction records for financial compliance and data necessary for dispute resolution.

How to Delete Your Account

Follow these steps to permanently delete your account and all associated data:

1 Sign In to Your Account

First, make sure you are signed in to your Voice AI Flow account:

  1. Go to the sign-in page
  2. Sign in using your Google account (the same account you used to create your Voice AI Flow account)
  3. Verify that you are successfully authenticated

2 Request Account Deletion

To request account deletion, you have two options:

Option A: Email Request

Send an email to our support team with your deletion request:

To: support@voiceaiflow.vip
Subject: Account Deletion Request
Body: Please delete my account and all associated data. My email address is: [your-email@example.com]

Please include:

  • Your registered email address
  • A clear statement that you want to delete your account
  • Confirmation that you understand the deletion is permanent

Option B: Contact Form

If you prefer, you can contact us through our website or support channels. Include the same information mentioned above.

3 Verify Your Identity

For security purposes, we may need to verify your identity before processing the deletion request. This helps ensure that only you can delete your account.

We may ask you to:

  • Confirm your email address
  • Provide additional verification information
  • Sign in from the email address associated with your account

4 Wait for Confirmation

Once we receive and verify your deletion request:

  • We will process your request within 30 days (as required by GDPR and other privacy regulations)
  • You will receive a confirmation email when your account deletion has been completed
  • All your data will be permanently removed from our systems

Processing Time: While we aim to process deletion requests within 7-14 business days, legal requirements may allow up to 30 days for completion. We will notify you once the deletion is complete.

Alternative: Self-Service Account Deletion

If you have technical knowledge and access to your account, you may be able to initiate account deletion through your account settings:

  1. Sign in to your account
  2. Navigate to your account settings or profile page
  3. Look for "Delete Account" or "Account Deletion" option
  4. Follow the on-screen instructions to confirm deletion

Note: If you don't see a self-service deletion option in your account settings, please use the email request method described above. Self-service deletion may not be available for all accounts or in all regions.

Deleting Chrome Extension Data

If you have the Voice AI Flow Chrome extension installed, you should also remove extension data:

Remove Extension Data

  1. Open Google Chrome
  2. Go to chrome://extensions/
  3. Find "Voice AI Flow" in your list of extensions
  4. Click "Remove" to uninstall the extension
  5. Confirm the removal

Note: Uninstalling the extension will remove locally stored data from your browser, but this does not delete your account or data stored on our servers. You must still follow the account deletion process described above.

What Happens After Deletion

After your account is deleted:

  • Immediate Effects: You will no longer be able to sign in to your account or access any services
  • Data Removal: All personal data will be permanently deleted from our active systems
  • Backup Retention: Data in backup systems may be retained for up to 90 days before permanent deletion
  • Legal Records: Certain transaction and compliance records may be retained as required by law
  • No Recovery: Your account and data cannot be recovered after deletion

Important: If you change your mind, you would need to create a new account. However, you cannot recover any data from your deleted account.

Data Retention Exceptions

In certain circumstances, we may be required to retain some information even after account deletion:

  • Legal Obligations: Financial transaction records, compliance data, and records required by law
  • Dispute Resolution: Information necessary to resolve disputes or claims
  • Fraud Prevention: Data related to fraudulent or suspicious activity
  • Backup Systems: Data in backup systems may take up to 90 days to be fully removed

Any retained data will be kept in accordance with applicable privacy laws and will only be used for the specific purposes listed above.

Your Rights

You have the right to request deletion of your personal data under various privacy regulations, including:

  • GDPR (EU): Right to erasure ("right to be forgotten")
  • CCPA (California): Right to deletion
  • Other Jurisdictions: Similar rights may apply in your location

We will process your deletion request in accordance with applicable privacy laws. If you have concerns about our handling of your deletion request, you may contact your local data protection authority.

Need Help?

If you have questions about deleting your account or need assistance with the deletion process, please contact us:

  • Email: support@voiceaiflow.vip
  • Subject Line: "Account Deletion Request" or "Data Deletion Help"
  • Response Time: We typically respond within 1-2 business days

Please include your registered email address and a brief description of your request or question.

Additional Resources

For more information about our data practices, please see:

  • Privacy Policy — Comprehensive information about how we collect, use, and protect your data
  • Home Page — Return to the main website

Last Updated: January 1, 2024